Privacy Policy
At Hello22, protecting your privacy is one of our highest priorities. Whether you’re exploring our website or using our AI Receptionist platform, we’re committed to handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.
Information We Collect
To provide a reliable AI receptionist experience, we may collect the following information:
Personal Information
- Full Name
- Business Name
- Email Address
- Phone Number
- Billing Information
- Account Credentials
Business Information
- Business Hours
- Services Offered
- Call Routing Preferences
- Appointment Availability
- AI Configuration Settings
Technical Information
- Device Information
- Browser Type
- IP Address
- Website Activity
- Cookies
- Usage Analytics
How We Use Your Information
Your information helps us deliver a better experience.
We use your data to:
- Deliver AI receptionist services
- Answer and manage customer calls
- Book appointments automatically
- Capture and qualify leads
- Improve AI performance
- Personalize your experience
- Process payments
- Provide customer support
- Send important service updates
- Maintain platform security
AI Conversations & Call Data
Our AI receptionist may process customer conversations to:
- Respond to enquiries
- Schedule appointments
- Route calls
- Capture customer details
- Generate call summaries
- Improve conversation quality
Conversation data is handled securely and is never sold to advertisers or unrelated third parties.
Cookies & Analytics
We use cookies to improve your browsing experience by:
- Remembering your preferences
- Keeping you signed in
- Measuring website performance
- Understanding visitor behaviour
- Improving our products and services
You can disable cookies at any time through your browser settings.
Data Security
We take security seriously.
Our platform uses modern security practices including:
- SSL Encryption
- Secure Cloud Infrastructure
- Access Controls
- Continuous Security Monitoring
- Regular Software Updates
- Encrypted Data Storage
While no online system is completely risk-free, we continually work to protect your information.
Third-Party Integrations
Hello22 integrates with trusted business platforms such as:
- Google Calendar
- Microsoft Outlook
- HubSpot
- Salesforce
- Zapier
- Slack
- Stripe
These providers maintain their own privacy policies and security practices.
Your Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate data
- Delete your account
- Withdraw consent
- Request a copy of your information
- Restrict certain processing activities
To exercise any of these rights, please contact our support team.
Data Retention
We only retain your information for as long as necessary to:
- Deliver our services
- Meet legal obligations
- Resolve disputes
- Improve our platform
When information is no longer required, it is securely deleted.
Children’s Privacy
Our services are designed for businesses and are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Updates to This Policy
As our services evolve, this Privacy Policy may be updated from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact our support team.