Privacy Policy

Effective date: 07-08-2026 Last updated: 07-08-2026

This Privacy Policy is issued by Hello22. It governs the manner in which we collect, hold, use, disclose and otherwise handle personal information in connection with the Hello22 website, applications, AI receptionist platform and related services.

1. Introduction

At Hello22, the responsible handling of personal information is fundamental to how we operate. We provide an artificial-intelligence receptionist platform that answers calls, responds to enquiries, books appointments, captures leads and automates communication workflows on behalf of businesses. Delivering these Services necessarily involves the collection and processing of information, and we are committed to doing so lawfully, transparently and securely.

This Privacy Policy explains, in plain but comprehensive terms, what information we collect, why we collect it, how we use and protect it, who we share it with, and the rights and choices available to you. It is designed to meet the standards expected of a modern enterprise software-as-a-service (“SaaS”) provider and to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”), together with other privacy and data-protection laws that apply to our operations.

We encourage you to read this Privacy Policy carefully. By accessing our website, creating an account, or using the Services, you acknowledge that you have read and understood the practices described in this document. If you do not agree with this Privacy Policy, please do not use the Services.

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected or processed by Hello22 in the course of providing the Services, including through:

• our public websites, landing pages and marketing properties;
• our customer portal, dashboards, mobile and web applications;
• the AI receptionist and voice agent, including inbound and outbound calls, messaging and automations;
• integrations you connect to your account (such as calendars, email, CRM and telephony systems);
• our application programming interfaces (“APIs”) and developer tools; and
• our customer support, sales and communication channels.

This Privacy Policy covers two broad categories of individuals. The first is our customers and their personnel the businesses and professionals who register for, configure and use the platform. The second is end callers and contacts the individuals who interact with our customers’ AI receptionist, for example by telephoning a business that uses Hello22.

Where Hello22 handles information about end callers on behalf of a customer, the customer generally determines the purposes and means of that processing. In those circumstances the customer acts as the data controller and Hello22 acts as a processor or service provider. This Privacy Policy describes our own practices; the privacy notices of the relevant customer business govern how that business handles information about its callers.

This Privacy Policy does not apply to third-party websites, products or services that we do not own or control, even where they are accessible through the Services.

3. Definitions

To assist your understanding, the following terms have the meanings set out below:

• “Account” means the registered account through which a customer accesses and configures the Services.
• “AI Voice Agent” means the artificial-intelligence receptionist and associated conversational, speech-recognition and automation technologies that form part of the Services.
• “APPs” means the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
• “Customer” means the business, organisation or individual that registers for and uses the Services.
• “End Caller” means an individual who interacts with a Customer’s AI Voice Agent, including by telephone, message or other communication channel.
• “Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined under the Privacy Act 1988 (Cth), and includes “personal data” as defined under comparable laws such as the GDPR.
• “Processing” means any operation performed on information, including collecting, recording, organising, structuring, storing, adapting, retrieving, using, disclosing, combining, restricting, erasing or destroying.
• “Services” means the Hello22 website, platform, AI Voice Agent, applications, APIs and all related products, features and support.
• “Sub-processor” means a third party engaged by Hello22 to process information in connection with the Services.
• “You” means the individual to whom this Privacy Policy is addressed, whether a Customer, an authorised user, an End Caller or a website visitor.

4. Who We Are and How to Contact Us

Hello22 is operated by Hello2 AI, with its office at Australia. We are the entity responsible for the personal information handled under this Privacy Policy, except where we act as a processor or service provider on behalf of a Customer.

For privacy enquiries, requests or complaints, you can reach our privacy team at:

• Email: connect@hello22.ai
• Address: 530 Springvale Rd, Glen Waverley VIC, Melbourne, VIC, Australia, 3150
• Web: https://hello22.ai/contact-us/

Full contact details and our complaint-handling process are set out in Section 29.

5. Information We Collect

We collect information that is reasonably necessary for, or directly related to, providing and improving the Services. The categories below describe the types of information we may collect. Not all information is collected about every individual; what we collect depends on how you interact with us.

5.1 Personal Information

We may collect personal information that identifies you or that can reasonably be associated with you, including:

• full name and job title;
• email address;
• telephone and mobile numbers;
• postal or business address;
• role and relationship to the Customer organisation; and
• any other information you choose to provide.

5.2 Business Information

To configure and operate the AI Voice Agent, we collect information about the Customer’s business, including:

• business or trading name and industry;
• business hours and availability;
• services offered and pricing information;
• call-routing and escalation preferences;
• appointment and booking availability; and
• AI configuration settings, scripts, prompts and greetings.

5.3 Contact Information

We collect contact details for the individuals associated with an Account and, where relevant, for the End Callers and contacts generated through use of the Services (such as leads captured during a call).

5.4 Account Information

When you register, we collect information required to create and secure your Account, including usernames, authentication credentials, security settings, account preferences, subscription details and records of your interactions with the platform.

5.5 Payment Information

To process subscriptions and payments, we collect billing information such as billing name, billing address, plan details and transaction history. Card and bank details are collected and processed by our third-party payment processors; we do not store full payment card numbers on our own systems.

5.6 AI Voice Agent Data

Delivering the AI receptionist involves processing conversational and related data, which may include:

• Phone Call Recordings : audio recordings of inbound and outbound calls handled by the AI Voice Agent, where recording is enabled and permitted by law.
• Voice Recordings : voice samples and audio captured during interactions.
• Call Transcriptions : text transcripts generated from call audio using speech-recognition technology.
• Uploaded Documents : files, documents and materials that a Customer uploads to configure or train the AI Voice Agent.
• Knowledge Base Data : the questions, answers, business information and reference content used by the AI Voice Agent to respond to enquiries.
• CRM Data : customer-relationship information synchronised from connected systems, including contact records, notes, lead status and activity history.
• Calendar Integrations : availability, event and scheduling data accessed to enable appointment booking.
• Email Integrations : email content, metadata and related data accessed to enable communication and automation features.
• SMS Data : text-message content, metadata, delivery status and related information exchanged through the Services.

Where the AI Voice Agent records or transcribes calls, responsibility for obtaining any required notifications or consents from End Callers rests with the Customer, who must configure and use the Services in accordance with applicable laws, including telecommunications and surveillance-device legislation.

5.7 Platform Activity

We collect information about how the Services are accessed and used, including log data, feature usage, session activity, configuration changes, actions taken within the dashboard, timestamps, and diagnostic and performance information.

5.8 Device and Browser Information

When you access our websites or applications, we automatically collect technical information such as:

• device type, operating system and hardware identifiers;
• browser type and version;
• IP address and approximate location derived from it;
• language and regional settings; and
• referring and exit pages.

5.9 Cookies, Analytics and Tracking Technologies

We and our partners use cookies and similar technologies to operate our websites, remember preferences, measure performance and understand usage. Section 10 describes these technologies and your choices in detail.

5.10 Marketing Data

We collect information relating to your marketing preferences, engagement with our campaigns and communications (such as opens, clicks and responses), and information you provide when you attend events, complete forms or request materials.

5.11 Customer Support Communications

When you contact us for support, sales or other enquiries, we collect the content of your communications, contact details, and records of the assistance provided, including chat logs, emails, call notes and support tickets.

5.12 Information from Third Parties

We may receive information about you from third parties, including analytics and advertising partners, referral and reseller partners, integration providers you authorise, publicly available sources, and fraud-prevention and identity-verification services, in each case as permitted by law.

6. How We Collect Information

We collect information through several channels:

• Directly from you — when you register, configure your Account, upload content, communicate with us or use the Services.
• Automatically — through your use of our websites, applications and platform, using logs, cookies and similar technologies.
• From the operation of the Services — including call audio, transcriptions and interaction data generated when the AI Voice Agent handles communications.
• From integrations you connect — such as calendars, email systems, CRMs and telephony providers.
• From third parties — as described in Section 5.12.

Where it is reasonable and practicable to do so, we collect personal information directly from the individual concerned. Where we collect information from a Customer about its End Callers, we rely on the Customer to have provided appropriate notices and to have a lawful basis for that collection.

7. Data Usage & Service Improvement

This section explains how we use the information we collect. We use information where it is reasonably necessary for our functions and activities as a provider of the Services, and only in ways that are consistent with this Privacy Policy and applicable law.

7.1 Purposes of use

We may collect, access, analyse, organise, combine, transform, review, retain, process and otherwise use information where reasonably necessary to:

• provide, operate and maintain the Services;
• improve the Services, including AI performance, voice quality, speech recognition, natural-language understanding and conversation accuracy;
• improve appointment booking, automations and workflows;
• enhance customer experience and personalise user experiences;
• optimise our infrastructure and platform performance;
• develop new products, features and integrations;
• improve reporting, analytics and business intelligence;
• conduct research, quality assurance, troubleshooting and testing;
• support fraud prevention, security monitoring and compliance;
• carry out machine-learning improvements and future product development; and
• pursue any other legitimate business purpose reasonably related to providing, maintaining, securing, improving or expanding the Services, where permitted by applicable law.

7.2 Data preparation and analysis

To support these purposes, information may, where appropriate, be aggregated, anonymised, de-identified, pseudonymised, categorised, indexed, archived, analysed, transformed, combined, evaluated and retained, in order to improve our products, services and platform functionality. Wherever it is practicable to achieve our purpose using information that does not identify individuals, we will seek to do so.

7.3 Scope of use

Hello22 may use Customer information in the manner reasonably necessary for its business operations, platform functionality, service delivery, innovation, research, AI improvements, product development, security, compliance and future technological enhancements, to the extent permitted by applicable law. Our aim is to retain sufficient operational flexibility to run and continually improve a sophisticated AI platform, while handling your information responsibly and in a manner consistent with the reasonable expectations of our customers.

7.4 No sale of personal information

Hello22 does not sell personal information to unrelated third parties. We do not trade, rent or otherwise make personal information available to unrelated third parties for their own independent marketing or commercial purposes. Where we engage service providers and sub-processors, we do so to support the delivery, security and improvement of the Services, and under contractual obligations of confidentiality and data protection, as described in Sections 11 and 13.

8. Artificial Intelligence, Machine Learning and Model Improvement

The Services rely on artificial-intelligence and machine-learning technologies to understand speech, interpret enquiries, generate responses and automate tasks. To deliver and improve these capabilities, we may process call audio, transcripts, conversation content and related data, including for the purposes of testing, tuning, quality assurance and improving accuracy and reliability.

We are conscious of the sensitivity of conversational data. Accordingly, where we use information to improve our AI models and systems, we seek to use aggregated, de-identified or pseudonymised information wherever practicable, apply access controls and internal governance to such activities, and handle the information in accordance with applicable law and our contractual commitments to Customers.

Certain components of the AI Voice Agent are powered by third-party AI technology providers. Where we transmit information to such providers to deliver the Services, we do so subject to contractual terms addressing confidentiality, security and permitted use. Some enterprise arrangements may allow Customers to configure whether their content is used to improve models; where such configuration options are available, they will be described in the applicable product documentation or agreement.

9. Legal Bases for Processing

Australian privacy law does not require a single “legal basis” for each processing activity in the same way as some overseas regimes; rather, we handle personal information in accordance with the APPs. Where the General Data Protection Regulation (“GDPR”) or comparable laws apply to our processing, we rely on one or more of the following legal bases:

• Performance of a contract : to provide the Services you or your organisation have requested.
• Legitimate interests : to operate, secure, improve and grow our business, provided those interests are not overridden by your rights.
• Consent : where required, for example for certain marketing communications or non-essential cookies. You may withdraw consent at any time.
• Legal obligation : to comply with laws, regulations and lawful requests.
• Vital interests and public interest : in limited circumstances where processing is necessary to protect life or the public interest.

10. Cookies & Tracking Technologies

We use cookies and similar technologies (such as pixels, tags, local storage and software development kits) to operate our websites and applications, understand usage and improve the Services.

10.1 Types of cookies and technologies we use

• Essential cookies : strictly necessary to operate our websites and deliver the Services, including for authentication, session management and security. These cannot be disabled through our preference tools without affecting core functionality.
• Functional cookies : remember your preferences and settings to provide enhanced, personalised features.
• Performance cookies : help us understand how our websites perform, including load times and errors.
• Analytics cookies : help us understand how visitors interact with our websites so we can measure and improve them.

10.2 Third-party analytics

We use third-party analytics providers to help us understand usage patterns and improve our websites and Services. These providers may set their own cookies and process information in accordance with their own privacy policies.

10.3 Your choices and browser controls

You can manage cookies through your browser settings, including by blocking or deleting cookies, and through any cookie-preference controls we make available on our websites. Disabling certain cookies may affect the availability or functionality of parts of the Services. Where required by law, we will seek your consent before setting non-essential cookies.

11. Third Party Services and Sub-processors

To deliver a reliable, scalable and secure platform, we engage trusted third-party providers and sub-processors. These may include providers of:

• cloud hosting and infrastructure;
• payment processing;
• artificial-intelligence and speech technologies;
• telephony and voice services;
• messaging and SMS delivery;
• analytics and reporting;
• customer-relationship management (CRM);
• monitoring, logging and security;
• customer support and communication services; and
• email and productivity services.

We engage these providers to perform functions on our behalf and subject to contractual obligations requiring them to protect information, use it only for the purposes for which it was disclosed, and comply with applicable laws. We take reasonable steps to ensure that our providers maintain appropriate security and confidentiality standards.

12. API Integrations

The Services allow Customers to connect third-party applications and systems through APIs and integrations, including calendars, email, CRM, telephony and automation tools. When you authorise an integration, you direct us to access, receive or share information with that third-party service to enable the relevant functionality.

Information handled through an integration is subject to this Privacy Policy on our side and to the privacy practices of the relevant third party on theirs. You are responsible for the integrations you enable, for ensuring you are authorised to connect them, and for reviewing the privacy and security practices of the third-party services concerned. You may disconnect integrations at any time through your Account settings.

13. How and When We Disclose Information

We may disclose information in the following circumstances:

• To service providers and sub-processors : as described in Section 11, to help us deliver, secure and improve the Services.
• To integrations you authorise : as directed by you when you connect third-party services.
• Within our corporate group : to related entities that assist in operating our business, subject to this Privacy Policy.
• In connection with corporate transactions — as described in Section 25.
• For legal and safety reasons : as described in Section 24, including to comply with the law or protect rights, property and safety.
• With your consent : or otherwise at your direction.

We do not disclose personal information for unrelated third-party marketing purposes, and we do not sell personal information, as stated in Section 7.4.

14. Business Eligibility

The Services are designed and intended for legitimate businesses and professional organisations. Because Hello22 provides communication, automation and AI capabilities that interact with the public on our Customers’ behalf, maintaining the integrity, compliance, security and quality of the platform is essential — both for us and for the businesses and individuals who rely on it.

14.1 Our discretion

To protect the platform and its users, Hello22 reserves the right, at its sole discretion and to the extent permitted by law, to review, approve, refuse, suspend, restrict or terminate access to the Services where we consider it necessary or appropriate. This includes circumstances where a business, its activities or its use of the Services may be unlawful, deceptive, high-risk or otherwise incompatible with the intended use of the platform.

14.2 Restricted and prohibited activities

Without limiting our discretion, Hello22 does not permit the Services to be used by, or on behalf of, businesses or activities involving:

• gambling, betting and casinos;
• adult content, pornography and escort services;
• illegal products or services;
• counterfeit products;
• regulated drugs;
• weapons;
• phishing, spam and scams;
• fraudulent businesses;
• money laundering and terrorist financing;
• sanctioned entities or dealings prohibited by applicable sanctions laws;
• unauthorised payment processing;
• deceptive or misleading marketing;
• high-risk financial services;
• any business that violates applicable laws; and
• any business or activity that may expose Hello22 to legal, regulatory, commercial, operational, reputational or security risk.

14.3 Ongoing assessment

Eligibility may be assessed at the time of registration and at any time during the term of your use of the Services. We may request additional information, documentation or verification where reasonably necessary to assess eligibility, verify identity, satisfy legal or regulatory obligations, or protect the platform. Where a business is found to be ineligible, or fails to provide requested information, we may decline, suspend or terminate access in accordance with our agreements and applicable law.

15. Security

We maintain a security programme designed to protect information from unauthorised access, use, disclosure, alteration and loss, using administrative, technical and physical safeguards appropriate to the nature of the information. Our security measures include, without limitation:

• Encryption — encryption of data in transit and, where appropriate, at rest, using industry-recognised protocols.
• Authentication — secure authentication mechanisms, with support for measures such as multi-factor authentication where available.
• Role-based access controls — access to information restricted according to role and business need, applying the principle of least privilege.
• Logging — logging of relevant system and access events to support monitoring and investigation.
• Monitoring — continuous monitoring of our infrastructure and applications for anomalies and threats.
• Backups — regular backups designed to support recovery and resilience.
• Vulnerability management — processes to identify, assess and remediate vulnerabilities in our systems.
• Penetration testing — periodic security testing of our platform.
• Disaster recovery — disaster-recovery and business-continuity planning to support availability and recovery.
• Incident response — a defined incident-response process to detect, contain, investigate and remediate security incidents.
• Infrastructure security — hardening, patching and configuration management of our systems.
• Cloud security — reliance on reputable cloud providers with recognised security certifications and controls.
• Vendor security — due diligence and contractual security requirements for our providers.
• Internal access controls — controls governing employee and contractor access, including onboarding and offboarding procedures.

While we take these measures seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong credentials, protect your Account access, and notify us promptly if you suspect any unauthorised use.

16. Fraud Prevention

We process information to detect, prevent and respond to fraud, abuse, security threats and unlawful or prohibited activity. This may include monitoring for suspicious activity, verifying identity and eligibility, analysing usage patterns, maintaining records for investigation, and sharing information with fraud-prevention partners, payment providers and authorities where reasonably necessary and permitted by law. These activities help us protect our Customers, End Callers, the platform and Hello22.

17. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including to:

• provide and support the Services;
• comply with legal, tax, accounting and regulatory obligations;
• resolve disputes and enforce our agreements; and
• maintain the security, integrity and continuity of the platform.

Retention periods vary depending on the type of information, the purpose for which it is held, and applicable legal requirements. Customers can, in many cases, control the retention and deletion of certain content through their Account settings or by request. When information is no longer required for a lawful purpose, we will take reasonable steps to destroy it or permanently de-identify it. We may retain de-identified or aggregated information, which no longer identifies individuals, for legitimate business purposes.

18. Data Storage

Information handled through the Services is stored on secure infrastructure operated by us and by reputable cloud and hosting providers. We apply access controls, encryption and monitoring to protect stored information, and we maintain backups to support resilience and recovery. The physical location of storage may depend on the provider, the product configuration and the Customer’s arrangements, as further described in Section 19.

19. Cross-Border Data Transfers and International Processing

Hello22 operates internationally and engages providers that may store or process information in countries outside Australia, including where Customers, End Callers or providers are located overseas. As a result, your information may be transferred to, stored in, or accessed from jurisdictions other than the one in which you are located.

Where we transfer personal information overseas, we take reasonable steps to ensure that the information is handled in accordance with applicable privacy laws, including the APPs. Depending on the circumstances, this may involve contractual protections (such as standard contractual clauses or equivalent mechanisms), assessments of the recipient’s data-protection standards, and reliance on lawful transfer mechanisms recognised under applicable law. By using the Services, you acknowledge that your information may be processed internationally as described in this Privacy Policy.

20. Confidentiality and Access Controls

We treat Customer content and personal information as confidential. Access to information within Hello22 is limited to personnel and contractors who require it to perform their roles, and is governed by confidentiality obligations, access controls and internal policies. We apply the principle of least privilege, log and review access where appropriate, and require our providers to maintain comparable confidentiality and security standards. Employees and contractors receive guidance on their privacy and security responsibilities.

21. Your Privacy Rights

Your rights depend on your location and the laws that apply to you. We are committed to honouring the rights available to you and to handling requests fairly and promptly.

21.1 Australian privacy rights

Under the Privacy Act 1988 (Cth) and the APPs, you may:

• request access to the personal information we hold about you;
• request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading;
• ask how we handle your personal information;
• opt out of direct marketing; and
• make a complaint about our handling of your personal information (see Section 29).

We will respond to requests within a reasonable period and in accordance with the APPs. In limited circumstances we may decline a request where permitted or required by law, and we will explain our reasons where we do so.

21.2 GDPR considerations

If you are located in the European Economic Area or the United Kingdom, and the GDPR or UK GDPR applies, you may have the right to:

• access your personal data;
• request rectification or erasure;
• restrict or object to processing;
• data portability;
• withdraw consent where processing is based on consent; and
• lodge a complaint with a supervisory authority.

Where we act as a processor on behalf of a Customer, you should generally direct these requests to the relevant Customer, and we will assist that Customer in responding as required.

21.3 CCPA-style disclosures

If you are a California resident and the California Consumer Privacy Act (as amended) applies, you may have the right to know what personal information we collect, use and disclose; to request access to and deletion of personal information; to correct inaccurate information; and to be free from discrimination for exercising your rights. Consistent with Section 7.4, we do not sell personal information, and we do not “share” personal information for cross-context behavioural advertising in the manner contemplated by that legislation.

21.4 How to exercise your rights

To exercise any of these rights, please contact us using the details in Section 29. We may need to verify your identity before actioning a request, in order to protect your information. You may use an authorised agent to make a request where the law permits, subject to appropriate verification.

22. Marketing Communications and Opt-Out Rights

With your consent where required, or otherwise as permitted by law, we may send you marketing communications about our products, features, offers and events. You can opt out of marketing communications at any time by using the unsubscribe link in our emails, adjusting your communication preferences, or contacting us directly.

Please note that even if you opt out of marketing, we may still send you non-promotional service communications that are necessary to administer your Account or provide the Services, such as transactional notices, security alerts and important updates.

23. Children’s Privacy

The Services are designed for businesses and professional organisations and are not directed to children. We do not knowingly collect personal information from children under the age of 13 (or a higher age where required by local law). If you believe that a child has provided us with personal information without appropriate authorisation, please contact us so that we can take appropriate steps to delete it.

24. Government Requests and Legal Compliance

We may access, retain, use and disclose information where we reasonably believe it is necessary to:

• comply with applicable laws, regulations, legal process or enforceable governmental requests;
• respond to lawful requests from public authorities, including for national security or law-enforcement purposes;
• enforce our terms and agreements, including investigating potential breaches;
• detect, prevent or address fraud, security or technical issues; or
• protect the rights, property or safety of Hello22, our Customers, End Callers, the public or others, as required or permitted by law.

Where we are legally able to do so, and consider it appropriate, we will endeavour to notify the affected Customer of a government or legal request relating to their information.

25. Business Transfers, Corporate Restructuring, Mergers & Acquisitions

As our business develops, we may undertake corporate transactions such as a merger, acquisition, financing, reorganisation, sale of assets, or transfer of some or all of our business. In connection with such a transaction, information (including personal information) may be disclosed to, or transferred to, a successor, acquirer, investor, adviser or other party involved in the transaction, subject to appropriate confidentiality arrangements.

Where personal information is transferred as part of such a transaction, we will require the recipient to handle it in a manner consistent with this Privacy Policy or to provide comparable protection, and we will comply with applicable law. Where required, we will notify affected individuals of any material change to how their information is handled.

26. Data Breach Notification

We maintain processes to detect, assess, contain and respond to data breaches. If a data breach occurs that is likely to result in serious harm to affected individuals, we will notify the relevant individuals and the Office of the Australian Information Commissioner (“OAIC”) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), and any other notification obligations that apply under relevant laws. Where we act as a processor on behalf of a Customer, we will notify the affected Customer without undue delay so that the Customer can meet its own obligations.

27. Third-Party Links

Our websites and Services may contain links to third-party websites, products or services that we do not own or control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access, as we are not responsible for their content or privacy practices.

28. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or the Services. When we make changes, we will revise the “Last updated” date at the top of this document, and the current version will always be available on our website. Where a change is material, we will take reasonable steps to notify you, for example by email or through the Services. Your continued use of the Services after an update takes effect constitutes acknowledgement of the revised Privacy Policy, to the extent permitted by law.

29. How to Contact Us and Make a Complaint

If you have any questions, requests or concerns about this Privacy Policy or our handling of your personal information, please contact us:

• Email: connect@hello22.ai
• Post: 530 Springvale Rd, Glen Waverley VIC, Melbourne, VIC, Australia, 3150
• Contact form: https://hello22.ai/contact-us/

Complaints. If you believe we have breached the APPs or otherwise mishandled your personal information, please contact us using the details above with sufficient detail for us to investigate. We will acknowledge your complaint, investigate it, and respond within a reasonable period. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner: