Frequently Asked Questions
Have questions about Hello22 AI? Find clear answers about setup, calls, AI voice agents, appointments, pricing, integrations, security, and getting started.
General Questions
What is Hello22 AI?
Hello22 AI is an AI receptionist and AI voice agent that answers business calls, handles customer enquiries, books appointments, captures leads, and transfers important calls to your team 24/7.
How does Hello22 AI work?
Hello22 AI answers your incoming calls, understands what the caller needs, provides information based on your business details, collects important information, books appointments, and transfers calls when required. Read here How Do AI Receptionists work
Is Hello22 AI a real person?
No. Hello22 AI is an AI-powered voice receptionist. However, it is designed to have natural, conversational interactions so callers can speak with it much like they would with a receptionist.
Will callers know they are speaking with AI?
Hello22 AI is an AI voice agent, not a human receptionist. You can configure how it introduces itself and handles conversations with your callers.
Will the AI sound like a real person?
Yes. Hello22 AI uses natural AI voices designed for conversational business calls. Premium voice options are also available on eligible plans.
Can Hello22 AI answer calls 24/7?
Yes. Your AI receptionist can answer calls around the clock, including evenings, weekends, and public holidays.
What can Hello22 AI do during a call?
It can answer common questions, provide business information, qualify leads, collect caller details, book appointments, handle enquiries, and transfer important calls according to your instructions.
Can Hello22 AI take messages?
Yes. The AI can collect the caller’s details and enquiry information so your team can follow up without losing the lead.
Can Hello22 AI handle urgent calls?
Yes. You can configure call-transfer rules, so important or urgent calls can be passed to you or the appropriate team member. Read – How Hello22 AI Voice Receptionists
Setup & Getting Started
How quickly can I get Hello22 AI set up?
The basic setup can be completed in minutes. Your AI receptionist can be live in under 3 minutes, and the team can also help with setup.
Do I need any technical knowledge to use Hello22 AI?
No. Hello22 AI is designed for business owners and teams without technical experience. You can manage your AI receptionist through the dashboard, and the Hello22 team can help with setup.
Can someone help me set up my AI receptionist?
Yes. Hello22 AI provides free setup assistance, so you don’t have to figure everything out yourself.
What information do I need to provide during setup?
You can provide your business information, services, FAQs, opening hours, appointment instructions, call-handling preferences and other information your AI receptionist needs.
Can I train the AI with my business information?
Yes. You can provide information about your business, services, FAQs, and preferred call-handling instructions so the AI can respond according to your business.
Can I add my own FAQs and business information?
Yes. You can add and update your business information, FAQs, services, contact details, hours, and call-handling instructions.
Can I change the information after setup?
Yes. You can update your business information and AI instructions whenever your business changes.
How soon can my AI agent start answering calls?
Once your setup and phone connection are complete, your AI receptionist can start answering calls straight away.
Can I test the AI before using it for real customers?
Yes. You can test your AI receptionist before putting it into live customer call handling. You can also book a live demo to hear how it works.
Phone Numbers & Call Handling
Can I use my existing business phone number?
Yes. Hello22 AI supports connecting your existing business phone number to your AI receptionist through the available call-forwarding setup.
Do I need to change my business phone number?
Not necessarily. You can connect your existing business number through the supported setup rather than changing the number customers already know.
Can Hello22 AI answer calls when I am busy?
Yes. Calls can be handled by your AI receptionist while you are with customers, on a job, in a meeting or otherwise unavailable.
Can the AI transfer call me or my team?
Yes. Hello22, AI can transfer calls to the appropriate person, department, or team member based on your configured rules.
Can I choose which calls get transferred?
Yes. You can configure call-transfer and escalation rules based on how you want different types of calls handled.
What happens when nobody is available to take a transfer call?
The call can follow the fallback workflow you configure, such as collecting the caller information for your team to follow up. Read – What Happens When Your Business Misses a Phone Call
Can Hello22 AI handle after-hours calls?
Yes. The AI receptionist is available 24/7, so customers can still reach your business outside normal office hours.
Can it handle calls on weekends and public holidays?
Yes. Hello22 AI can answer calls outside your normal working hours, including weekends and public holidays.
AI Voice & Conversation
Can I choose the AI voice for my business?
Yes. Hello22 AI offers different voice options, including premium AI voices on eligible plans.
Does the AI support different accents?
Hello22 AI is designed for natural English conversations and supports local communication styles, including Australian pronunciation and business language.
Does Hello22 AI support languages other than English?
Multilingual voice support is available on the Premium plan. The exact languages available can depend on the current voice options supported by Hello22 AI.
Can I change the AI's greeting?
Yes. Your AI receptionist can be customized with your preferred greeting and call-handling instructions.
Can the AI answer questions about my services?
Yes. You can provide your services, FAQs and business information so the AI can answer common customer questions.
Can the AI qualify leads?
Yes. Hello22 AI can ask questions, collect important details and qualify potential customers before passing the information to your team or CRM.
Q. Can AI handle different types of enquiries?
Yes. You can configure your AI around different enquiry types, such as service questions, quote requests, appointments, lead qualification and customer support.
Can I tell the AI what it should and should not say?
Yes. You can provide business information, FAQs and instructions that guide how your AI receptionist handles customer conversations.
Appointments & Bookings
Can Hello22 AI book appointments?
Yes. Hello22 AI can check availability, book appointments, and confirm booking details based on your configured workflow.
Can it check my availability before booking?
Yes. The appointment workflow can use your configured availability to help prevent unnecessary back-and-forth with callers.
Can the AI reschedule appointments?
Yes. Appointment workflows can be configured to handle booking-related requests, including rescheduling where supported by your setup.
Can the AI confirm appointments?
Yes. The AI can confirm appointment details with callers and send booking information through supported communication workflows.
Can it book different types of appointments?
Yes. You can configure different booking workflows around your business services and appointment types.
Can it book jobs for a trades business?
Yes. Hello22 AI can be configured for businesses such as plumbing and other home-service businesses to capture job details and schedule appointments or jobs.
Can the AI reschedule appointments?
Yes. Appointment workflows can be configured to handle booking-related requests, including rescheduling where supported by your setup.
Can the AI confirm appointments?
Yes. The AI can confirm appointment details with callers and send booking information through supported communication workflows.
Can it book different types of appointments?
Yes. You can configure different booking workflows around your business services and appointment types.
Call Summaries, Recordings & Dashboard
Will I get a notification after every call?
Hello22 AI can provide call information through supported notification channels, including email and WhatsApp on eligible plans.
Can I receive call summaries by WhatsApp?
Yes. WhatsApp call summaries, transcripts and recordings are included on the published plans.
Can I receive call summaries by email?
Call summaries via SMS are available on eligible plans.
Can I receive call summaries by SMS?
Yes. Your AI receptionist can be customized with your preferred greeting and call-handling instructions.
Can I listen to call recordings?
Yes. Supported plans include access to call recordings, and call information can also be reviewed through the dashboard.
Can I read what the caller said?
Yes. Depending on your setup and plan, you can review call transcripts, summaries and other captured call information.
Can I see my call history?
Yes. Your dashboard provides access to information about calls handled by your AI receptionist.
Can I see captured leads?
Yes. Hello22 AI can capture caller details and lead information so your team can review and follow up.
Can my team access the dashboard?
Yes. You can add team members and manage their access to your Hello22 AI account.
Integrations & Business Tools
Can Hello22 AI connect with my calendar?
Yes. Hello22 AI supports calendar-based appointment booking and availability workflows.
Can Hello22 AI connect with my CRM?
Yes. Hello22 AI can send captured caller and lead information to supported CRM systems.
Which tools can Hello22 AI integrate with?
Current integrations include tools such as HubSpot, Zapier, Google Sheets and Mailchimp, with additional workflows available depending on your setup.
Can Hello22 AI automatically add leads to my CRM?
Yes. Supported integrations can automatically send caller details, notes and lead information to your CRM.
Can it send information to Google Sheets?
Yes. Google Sheets is listed among the supported integrations.
Can it trigger follow-up messages after a call?
Yes. Supported workflows can trigger SMS, email and other follow-up automations after calls.
Can I create custom workflows?
Yes. Hello22 AI supports custom automation workflows based on your business processes and available integrations.
Business Types & Industries
Does Hello22 AI work for my type of business?
Hello22 AI is designed for a wide range of businesses, including real estate, healthcare, law firms, plumbing, automotive, education, accounting, dental, e-commerce and travel businesses.
Can small businesses use Hello22 AI?
Yes. Hello22 AI is designed to help businesses of different sizes handle calls; capture leads and manage customer enquiries without needing a full-time receptionist.
Is Hello22 AI suitable for trades and home-service businesses?
Yes. It can answer property enquiries, qualify buyers and sellers, capture lead information, and book inspections or appointments.
Is Hello22 AI suitable for real estate agencies?
Yes. It can handle routine patient enquiries, appointment booking and other configured call workflows.
Is Hello22 AI suitable for healthcare businesses?
Yes. It can handle routine patient enquiries, appointment booking and other configured call workflows.
Is Hello22 AI suitable for law firms?
Yes. It can help with client intake, consultation bookings and routine case enquiries.
Can an e-commerce business use Hello22 AI?
Yes. Hello22 AI can be configured for customer enquiries, product questions, order-related support and other phone-based workflows.
Pricing & Plan
Are there any hidden charges?
Hello22 AI states that there are no hidden fees or lock-in contracts.
Do I have to sign a long-term contract?
No. Hello22 AI plans are offered without lock-in contracts, allowing you to cancel your subscription according to the applicable terms.
Can I change my plan later?
Yes. You can upgrade or change your plan as your business requirements change.
What happens if I need more call minutes?
If your business needs more call capacity, you can review the available plans and move to a plan that better matches your call volume.
Do unused call minutes roll over?
Yes. Unused included call minutes do not roll over to the next billing period.
What happens when I reach my included call minutes?
Your available options depend on your current plan and Hello22 AI’s current billing rules. If your call volume is consistently higher, upgrading to a more suitable plan may be the best option.
Can I cancel my subscription?
Yes. You can cancel through your dashboard or by contacting Hello22 AI support. Your service continues until the end of the period already paid for.
Will I get a refund if I change my mind?
Generally, paid subscription fees are not refundable simply because you change your mind or do not use all your included minutes. Specific refund exceptions are covered in the Refund Policy.
Free Trial
Does Hello22 AI offer a free trial?
Yes. New customers can try Hello22 AI before committing to a paid subscription.
How long is the free trial?
The free trial lasts up to 7 days or 10 minutes of call time, whichever comes first.
Do I need to provide my credit card for the free trial?
Yes. A credit card is required to start the free trial.
Can I test my AI receptionist during the trial?
Yes. The trial is designed to let you hear the AI answer calls and evaluate how it handles your customers before paying.
What happens after the free trial ends?
If you decide Hello22 AI is right for your business, you can choose a paid plan. The trial gives you an opportunity to test the service before subscribing.
Can I cancel during the trial?
Yes. You can choose not to continue with a paid subscription.
Is the free trial really free?
Yes. The current trial is provided free but requiring a card for verifications purpose.
Can I use all Hello22 AI features during the free trial?
Yes. During your free trial, you can explore Hello22 AI’s key features, test how the AI receptionist handles calls, and see how it works for your business before choosing a plan.
Security & Privacy
Is my customer data safe?
Hello22 AI uses security and privacy practices designed to protect business and customer information. Its integrations documentation also describes encrypted data transfer and enterprise-grade security measures.
Is customer information protected during integrations?
Yes. Hello22 AI states that supported integrations use secure data transfer to help protect customer and business information.
Can I control who has access to my account
Yes. You can add team members and manage their access according to your business requirements.
Are call recordings and transcripts stored?
Call recordings and transcripts can be available depending on your plan and configuration. You should review Hello22 AI’s current privacy and service terms for details about storage and retention.
Can I review the information collected from calls?
Yes. Depending on your setup, the dashboard can show call details, caller information, summaries, transcripts and other captured information.
Managing Your AI Receptionist
Can I update my AI receptionist after it goes live?
Yes. You can update your business information, FAQs, call instructions, and other settings as your business changes.
Can I change my opening hours?
Yes. Your business hours can be updated, so the AI follows your current call-handling workflow.
Can I add new services later?
Yes. You can update your business information and add new services or information to your AI receptionist.
Can I change how the AI handles certain calls?
Yes. Call-handling instructions, escalation rules, transfer rules, and other workflows can be customized around your business requirements.
Can I manage everything from a dashboard?
Yes. Hello22 AI provides a dashboard where you can manage your AI, calls, appointments, and leads.
Support
What happens if I need help?
You can contact the Hello22 AI support team for help with setup, account questions, billing, subscription management, and other issues.
Can someone explain how Hello22 AI works?
Yes. You can book a demo or contact the Hello22 AI team if you would like someone to explain the system and show you how it could work for your business.
Do you help with setup?
Yes. Hello22 AI provides free setup assistance to help get your AI receptionist ready.
Are call recordings and transcripts stored?
Call recordings and transcripts can be available depending on your plan and configuration. You should review Hello22 AI’s current privacy and service terms for details about storage and retention.
Can you help me customize the AI for my business?
Yes. You can provide your business information, FAQs, services and preferred call-handling process, and the Hello22 AI team can help you get the setup right.
Where can I find guides and tutorials?
The Hello22 AI Help Centre provides guides covering setup, call forwarding, business information, integrations, call logs, transcripts, appointments and account management.
Before You Start
Is Hello22 AI difficult to set up?
No. The setup is designed to be simple and does not require technical knowledge. Hello22 AI also provides free setup assistance.
Do I need to hire a receptionist as well?
Not necessarily. Hello22 AI can handle many routine calls, enquiries, bookings and lead-capture tasks, allowing your existing team to focus on customers and work that needs human attention.
Can Hello22 AI completely replace my staff?
It depends on your business. Hello22 AI is best used to handle routine calls and repetitive tasks while transferring important or complex calls to your team when required.
What if a caller asks something the AI does not know?
You can provide your business information and FAQs to improve the AI’s knowledge. For situations that require a person, you can configure the call flow to transfer the caller or capture their details for follow-up.
Is Hello22 AI suitable if I only receive a few calls?
Yes. Even businesses with lower call volumes can use an AI receptionist to make sure important enquiries are answered when staff are unavailable.
Is Hello22 AI suitable if I receive a lot of calls?
Yes. Hello22 AI can help handle calls at scale and provide 24/7 coverage, making it useful for businesses that regularly deal with high call volumes.