Terms & Condition

Last updated on: 13-08-2026

These terms govern your use of Hello22 AI. By creating an account, starting a trial or using the service, you agree to them on behalf of the business you represent. If you do not agree, do not use the service.

01 — Who you are dealing with

“Hello22”, “we” and “us” means Hello22 AI from Australia. “You” means the business named at sign-up or in an order form, and you confirm you are at least 18 and have authority to bind it.

The agreement is made up of your order details, these terms, our Acceptable Use Policy, Refund Policy and Privacy Policy. If they conflict, your order comes first, then these terms, then the policies. Your own purchase order or vendor terms do not apply, even if we sign them.

02 — What the service does

Hello22 is an AI voice receptionist. Depending on your plan and setup, it answers inbound calls, captures caller details, answers questions from information you supply, books appointments into a connected calendar, transfers calls to a person, and sends you notifications, summaries, transcripts, and recordings. It includes the dashboard, the mobile app, and any APIs we make available.It is not a phone carriage service, not an emergency service, and not a substitute for professional advice. Do not rely on it for emergency calls and set up a clear path for callers to reach a person. We supply it non-exclusively.

The seven-day free trial is for evaluation only and carries no uptime or support commitment, and trial data may be deleted when the trial ends. Anything labelled “beta” or “early access” sits outside every warranty and support commitment in these terms.

03 — The AI announcementEvery call handled by the agent opens with an audible message telling the caller they are speaking with an automated assistant and that the call may be recorded.

This is a fixed feature. You may adjust the wording within the limits we allow, but you must not remove it, cut it short, bypass it, or set up the agent to deny being an AI. Doing so is a material breach and we may disable the affected number.

04 — Recording and consent

The service records calls and produces transcripts. If you do not want calls recorded, it is not suitable for you. Recording rules differ by country and, within Australia, by state. Several Australian states and around a dozen US states require every party to consent, and the UK, Canada, and New Zealand all require the caller to be told. Since you cannot tell where a caller is, treat every call as needing all-party consent.

We build the tools you need in Hello22AI: the opening message, an opt-out for callers who do not want to be recorded, settings for how long recordings are kept, a switch to turn recording off for a chosen number, and a way to delete any single call. Before you go live, decide where a caller goes if they opt out, such as voicemail or your mobile, and set that up. Never turn the opening message off.Recording a call and sharing it are two different things. In some Australian states it is an offence to publish a recording of a private conversation even when the recording itself was lawful, so keep audio and transcripts inside your business.

Do not let the agent take card numbers or security codes. Send those callers to a payment link or to a person. If your callers often talk about their health, their legal matters or their finances, get advice before you go live, because those calls carry extra rules.

05 — Outbound calls and messages

If you intend to make outbound calls, callbacks, or reminders and send text-back or SMS, you will need to have a lawful basis and, where appropriate, your own prior express consent for each recipient; you will screen against the applicable do not call registers and honour opt-outs; observe calling hours and other caller ID requirements in the recipient’s jurisdiction; and not use the Service for cold calling, solicitation, surveys, or debt collection absent our prior written approval.The exposure is real. The US Telephone Consumer Protection Act treats AI voices as artificial voices, with damages of $500 to $1,500 per call, and UK regulation 19 of PECR bans automated calling systems without prior consent. We may ask to see your consent records.

06 — What the AI can and cannot do

Because language models and speech recognition are probabilistic, errors in response and transcription are to be expected. Bookings at inappropriate times may result from mispronounced names, misinterpreted questions, and incorrect answer returns. Accents, background noise, line quality, and the speaker’s information can all affect accuracy.

You are still accountable for the decisions you make after reviewing summaries, bookings, and lead details. The agent must not be set up to provide advice that calls for a licensed professional or to suggest that it is one; instead, it must respond based on information you supply, which we do not verify.Neither we nor our suppliers use your recordings, transcripts, or data to train or improve general-purpose AI models.

To operate the platform, we use aggregated, de-identified metrics like call volumes and error rates. We may use specific call content to create features for you if you separately opt in in writing; you can revoke this opt-in at any time.

07 — Your responsibilities

At your own cost you must obtain the equipment, connectivity, numbers, and accounts you need; give the agent accurate, current information about your business; test your configuration before relying on it; comply with the laws that apply to you; and make the disclosures and obtain the consents your callers are entitled to.

Keep your credentials confidential, turn on multi-factor authentication where we offer it, and give access only to people aged 18 or over who work for your business.You are responsible for everything done under your credentials.

08 — Acceptable use and suspension

You must not use the service to transmit malware or unlawful material, or anything that infringes someone’s rights or disrupts the platform. You must not copy, modify, or reverse engineer the service; resell access without a written partner agreement; use it to build a competing product; test our security without permission; impersonate a real person or clone a voice without consent; deceive callers about who they are dealing with; or remove our proprietary notices.

We may suspend the service if you materially breach clauses 3, 4, or this clause; if there is a security threat; if the law requires it; if your use is damaging the platform; or if an undisputed invoice is unpaid after the notice period in clause 9.

We will give as much notice as circumstances allow and restore service once the cause is fixed. Where a breach can be fixed and is not serious, we will normally let you fix it first.

09 — Fees and billing

Fees are set out in your order, in Australian dollars unless stated otherwise. Subscription fees are payable in advance; minutes above your plan’s allowance are billed in arrears at the published rate, and unused minutes do not roll over. We will tell you before your account first exceeds its allowance. You authorise us to charge your nominated card or direct debit, and taxes are payable in addition.

We may change fees on 30 days’ written notice, effective from your next billing period. If you do not accept the change, you may terminate before it takes effect and we will refund prepaid fees for the period after termination.

If an undisputed amount is overdue, we may, after seven days notice, suspend the service and charge interest at 2% above the Reserve Bank of Australia cash rate. If you dispute an invoice in good faith, tell us within 14 days and pay the undisputed part on time; we will not suspend or charge interest on the disputed part meanwhile.

Fees already paid are not refunded except where these terms, our Refund Policy or the law say otherwise.

10 — Term, renewal, and changes

The agreement starts on the date in your order or on first access, runs for the term stated in your order or one month if none is stated, and renews automatically unless either of us gives notice of non-renewal. For terms longer than one month, we will remind you at least 14 days before renewal with the date, the amount, and how to cancel. Upgrades take effect immediately with a pro rata charge, and downgrades from the next billing period.

We may add, change, or remove features without notice where this does not materially reduce core functionality. If a change occurs, we will give 30 days’ notice, and if it materially disadvantages you, you may terminate within that period, and we will refund prepaid fees for the period after termination.We aim for 99.9% monthly availability, excluding maintenance, failures in your equipment or a connected service, and events outside our control.

That is a target, not a guarantee, and creates no service credits unless your order says so. Support is by email and the help center, 9am to 6pm Australian Eastern Time on business days. We do not control the third-party products the service connects to, and an integration breaking because a provider changed its interface is not a breach by us.

11 — Ending the agreement

Subject to any minimum term in your order, you may terminate at any time with 30 days’ written notice or by cancelling in the dashboard. Either of us may terminate immediately if the other commits a material breach that cannot be fixed or fails to fix one within 14 days of notice, becomes insolvent, breaches a material law, or engages in fraud or willful misconduct. We may terminate a monthly subscription on 60 days’ notice, refunding prepaid fees.On termination your access ends, you must pay what is owed, and any clause that should survive does.

We keep your data available for export for 30 days, then delete or de-identify it within a further 60 days, other than data we must keep by law or that sits in backups.

12 — Your data

Your data is yours, including recordings, transcripts, summaries, caller details, and bookings. You license us to host, process, and display it only to provide, support, secure, and bill for the service and to meet our legal obligations. You warrant that you have the right to give it to us and that it was collected lawfully.

You can play back, download, and export records from the dashboard at any time at no extra cost. For an export the platform does not support, email connect@hello22.ai, and we will use reasonable efforts to deliver it within 21 business days. Though bespoke work may attract a fee we agree first.Backups exist for disaster recovery, not to restore records you have deleted.

13 — Intellectual property

We own the platform, the software, the models and prompts we build, the documentation, and our brand. You get a non-exclusive, non-transferable license to use the service for your own business during the term, and nothing more.

If you give us feedback, we may use it without restriction, and we own what we build from it.

We will only use your name and logo in marketing with your consent, which you may withdraw.

The service is a standard product rather than one built to your specification, and your subscription is not conditional on any future feature.

14 — Confidentiality

Each of us must keep the other’s confidential information confidential, disclosing it only to people who need it and are under equivalent obligations, where the law compels it, or with the other’s consent.

If disclosure is compelled, tell the other party first where you lawfully can.Your data, including recordings and transcripts, is your confidential information, and this clause continues for as long as it stays confidential.

15 — Privacy and security

Each of us must comply with the privacy laws that apply to it, and our handling of personal information is set out in our Privacy Policy. We protect it with measures appropriate to the risk, use it only to run and support the service and meet our legal obligations, and return, delete, or de-identify it at the end of the engagement.

We use third parties for hosting, telephony, speech recognition, speech synthesis, and language models, some outside Australia, so call content may be processed overseas. The current list is in our Privacy Policy, and we remain responsible for what they do with your data.

We will give 30 days’ notice before adding a supplier that handles call content, and you may object to reasonable data protection grounds; if we cannot resolve it, you may terminate without penalty.

If either of us suspects unauthorised access to, or loss of, personal information handled under this agreement, it must tell the other in writing within 48 hours and provide what the other needs to assess the incident and meet its own notification obligations.

We will not notify your callers or a regulator on your behalf unless you ask us in writing. We are not responsible for incidents caused by your configuration or unprotected credentials.If you are a US health care provider handling protected health information, tell us before going live so we can sign a Business Associate Agreement (it is a legally binding contract required by HIPAA in the United States.)

16 — Warranties

Each of us warrants that it has authority to enter into this agreement. We warrant that we will provide the service with reasonable care and skill and materially in line with our documentation, and that we maintain industry-standard measures against malicious code.

If the service does not meet that warranty, tell us in writing with enough detail to reproduce the problem, and we will use reasonable efforts to fix it or give you a workable alternative. If we cannot do it within a reasonable period, you may terminate the affected service, and we will refund prepaid fees for the period after termination.

That is your remedy, subject to the rights below.

The warranty does not cover problems caused by use contrary to our documentation or these terms, modification by anyone other than us, your own network or a connected third-party product, or inaccurate information you gave the agent.

We do not otherwise warrant that the service will be uninterrupted or error-free, that it will meet your particular requirements, or that AI output will be accurate.Nothing in these terms excludes or limits a right or guarantees the law gives you that cannot lawfully be excluded.

In Australia, that includes the consumer guarantees under the Australian Consumer Law, where the law allows, our liability for failing a guarantee is limited to supplying the services again or paying the cost of doing so. Equivalent protections apply under New Zealand, UK, US state, and Canadian provincial law.

17 — Liability

Subject to the carve-outs below, our total liability to you under or connected with this agreement, however arising, is limited to the greater of the fees you paid us in the 12 months before the event and AUD 1,000.

Neither of us is liable to the other for loss of revenue profit, opportunity, goodwill or anticipated savings, or for indirect or consequential loss.

The same limits apply to your liability to us, except for fees, your indemnity, and breaches of clause 8 or of our intellectual property rights.None of this limits liability for death or personal injury caused by negligence, for fraud, for wilful misconduct, or for anything the law does not allow to be limited.

Each of us must take reasonable steps to reduce its loss, and neither may bring a claim more than 12 months after becoming aware of the facts behind it.

18 — Indemnities

You indemnify us against third-party claims arising from your breach of clause 4 or clause 8, your breach of a privacy, telemarketing, surveillance, or consumer protection law, information you supplied infringing someone’s intellectual property, your use of the service outside Australia, New Zealand, the United States, Canada, and the United Kingdom (the only countries we offer it in, and we make no representation it can be used lawfully elsewhere), or fraud or wilful misconduct by you or your people.

These indemnities are not capped by clause 17.

We indemnify you against third-party claims that the service, used as permitted, infringes their intellectual property, subject to the cap in clause 17. This does not cover claims arising from your data, your combination of the service with something we did not supply, or use contrary to these terms.

To rely on an indemnity, notify the other party promptly, do not settle without consent, and give reasonable assistance and, if asked, control of the defense.

19 — Changes to these terms

We may change these terms and our policies on 30 days’ written notice, setting out what is changing.

If a change materially disadvantages you, you may terminate within that period, your existing terms continue until the end of your current subscription period, and we will refund prepaid fees for the period after termination.

Otherwise, the new terms apply from the date in the notice.

20 — Disputes

Before starting court proceedings, other than for urgent relief, either of us may give the other written notice describing the dispute.

Representatives with authority to settle must meet within 10 business days and try in good faith to resolve it.

If it is not resolved within 20 business days, either may refer it to mediation, and if we cannot agree on a mediator, the president of the Law Institute of Victoria will appoint one.

We share the mediator’s cost.Nothing here stops you complaining to a regulator or ombudsman.

21 — General

This agreement is governed by the law of Victoria, Australia, and we each submit to the non-exclusive jurisdiction of its courts. Nothing here takes away a right you have under a law of your own country that cannot be excluded.

Neither of us is liable for delay or failure caused by an event beyond its reasonable control, other than an obligation to pay money or to protect data, provided it notifies the other promptly and works to resume performance. If such an event continues beyond 30 days, either of us may terminate.

Notices must be in writing in English, sent by email to the address each of us has nominated or by registered post. Ours is connect@hello22.ai, and the address is in clause 1.

Email is received when transmitted, or at 9am the next business day if sent after 6pm or on a non-business day. We both consent to dealing electronically.

You may not assign this agreement without our written consent, which we will not unreasonably withhold. We may assign it to a related company or on a sale of our business, and if that would materially disadvantage you, you may terminate within 30 days.

We may subcontract and remain responsible for our subcontractors.

A waiver must be in writing, and delay is not a waiver.

If part of this agreement is invalid in a jurisdiction, it is severed there only and the rest continues.

Nothing here creates an employment, agency, partnership, or joint venture relationship.

This agreement is the whole of what we have agreed and replaces anything said before it, though this does not exclude liability for fraudulent misrepresentation.In these terms, times are Melbourne times, dollars are Australian dollars, a business day is a day other than a Saturday, Sunday or Melbourne public holiday, and “including” does not limit what comes before it.

22 — Contact

Hello22 AI
530 Springvale Road, Glen Waverley, Victoria 3150, Australia,

Email: connect@hello22.ai,

Contact no : +61 468 058 491, Monday to Friday, 9:00am to 6:00pm Australian Eastern Time