How Do AI Receptionists Work? A Complete, Step-by-Step Guide
An AI receptionist answers business phone calls using speech recognition, natural language understanding, and voice synthesis. It listens to what a caller says, works out their intent, and replies in real time then repeats that loop until the call is resolved. Along the way, it can check a live calendar to book appointments, log details in a CRM, send follow-up texts, and transfer complex or urgent calls to a real person with full context attached.