How Can We Help You

Find answers, get support, and learn how to get the most out of Hello22 AI. Browse helpful guides, explore common questions, or connect with our support team whenever you need assistance.

Find Answers to Common Questions

Quickly access helpful guides covering the most common Hello22 AI setup, account, and feature questions.

How to set up and manage call forwarding

Call forwarding allows incoming calls to be routed according to your preferred workflow. You can configure when calls should be handled by your AI receptionist and define when appropriate calls need to be transferred or escalated to a member of your team.

How to update your business information

Keep your AI receptionist accurate by maintaining up-to-date business information. Update details such as your business hours, services, FAQs, contact information, appointment instructions, and other information your AI may need when speaking with callers.

How to upgrade or change your plan

If your business requirements change, contact the Hello22 AI team to discuss your current plan and available options. The team can help you choose a setup that better matches your call volume, features, integrations, and business requirements.

How to manage or cancel your subscription

For assistance with your subscription, billing, or cancellation, contact the Hello22 AI support team. They can review your account and guide you through the applicable process based on your current service and subscription terms.

How to manage appointment bookings

Hello22 AI can help customers book appointments during calls based on your configured availability and booking workflow. It can collect the required details, confirm appointment information, and help reduce manual scheduling for your team.

How to manage leads captured by Hello22 AI

Hello22 AI can collect important caller details such as their name, contact information, enquiry, and other relevant information. Your team can use these details to prioritize opportunities and follow up with potential customers efficiently.

How to set up your Hello22 AI account

Getting started with Hello22 AI is simple. Create your account, add your business information, configure how you want your AI receptionist to handle calls, and connect any required tools or integrations. Once your setup is complete, you can test your AI receptionist before using it for live customer calls.

How Hello22 AI answers incoming calls

Hello22 AI answers incoming calls using an AI-powered voice receptionist configured around your business. It can greet callers, understand their questions, provide relevant information, capture details, book appointments, and transfer calls based on your configured call flow.

How to customize your AI receptionist

You can customize your AI receptionist to match your business requirements. This can include greetings, business information, frequently asked questions, call handling instructions, appointment workflows, lead qualification questions, and escalation or call-transfer rules.

How to connect Hello22 AI with your business tools

Hello22 AI can connect with supported business tools and workflows to help automate customer communication. Integrations can be used for tasks such as appointment booking, lead management, customer information, notifications, and follow-ups.

How to view call logs and transcripts

Your Hello22 AI dashboard gives you access to information about your AI-handled calls. Depending on your setup, you can review call details, caller information, conversation summaries, transcripts, and other information captured during the call.

How to add and manage team members

You can manage team access from your Hello22 AI account. Add the appropriate team members and configure their access according to your business requirements so the right people can manage calls, leads, settings, and other account information.

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